We offer several types of appointments depending on your needs. Whether you’re getting married, need a business suit, or just want to explore our fabrics. If you’re unsure which option fits you best, check out our
When you schedule an appointment, we ask you to create an online account with us. Your
personal account will become your “online wardrobe” and will contain your measurementprofile, order history, and your inventailo Rewards status after your first purchase.We ask for your email and phone number only in order to be able to send you a confirmationand a reminder for your scheduled appointment, as well as communicating about theprocess of your order afterwards. On the day of your appointment, we will send you a text
message reminder with directions to the store.
We always welcome you in by offering you something to drink – most have water and coffee, but we also offer beer and a selection of spirits. If it is your first time with us, we will start by giving you a full introduction to what will take place during your appointment.
All new customers start in our 3D body scanner.
With this, we capture 300 of your body measurements from 20 different angles in less than 30 seconds. In the scanner, you will dress down to your underwear to ensure a precise scan, and when the scan is complete, your clothier will hand you a fitting suit based on the measurements given by the scanner.
This is far (far) from everything we use the body scanner for.
Based on your body scan, your clothier will dress you in a fitting suit. And here begins the most crucial part of your appointment; ensuring the perfect fit of your new suit.
The scanner gives us knowledge of every inch of your body measurements, but it cannot tell us how you like to wear your suit e.g. where you carry your trousers, how much room you want and how long you want your trousers and jacket to be. These are all important details to ensure your suit will sit and fit exactly the way you want, which is why this conversation between you and your clothier is crucial.
Want to know more about fits? We have made a comprehensive overview to support your conversation during your appointment
Once we know everything about your measurements and fitting preferences, it is time to design your suit. We offer tens of thousands of the finest fabrics from highly esteemed mills – primarily in Italy and England.
When you have identified the fabric(s) of your liking, it is time for design choices like buttons, linings, and personal initials, but also more complex elements such as shoulder- and construction type, front closing (double-breasted, single-breasted), and canvas.
This is usually the step of the process, which requires more attention from you. Feel free to ask for a refill on the coffee/water/drinks if you need it! Your clothier will guide you through each step of the suit design, and you are free to make your own choice for each, or simply go with our recommendations.
If you are curious to know more, here is everything you need to know about designing suits with us.
Before placing your order, your clothier will walk you through each element in your order to ensure that everything is correct.
Pay thorough attention! When your order is placed, we immediately send your measurements and order to our workshop in Portugal, where they digitalize your personal pattern and pick all your choices of buttons, threads, and fabrics right after.
Should any request for changes occur, you need to inform us no later than the day after placing your order, before 10:00 AM.
This is the primary booking for those who need a custom-tailored suit made from scratch.
During this appointment, we go through:Design choices: Color selection, fabrics, and style preferences.
Measurement: 3D body scanning followed by manual measurements.
Budget: We review your preferences regarding price range.
Delivery time: Standard delivery is 6-8 weeks, but we recommend ordering at least 9-
12 weeks before the intended use to avoid stress.
Event-specific details: The bride’s color (shirt), dress code, location, etc.
Express option: 3-week delivery available for an additional fee.
This is the primary booking for those who need custom-tailored shirt made from scratch. During this appointment, we go through:
Note: It is important that all individuals booked for this appointment are purchasing a shirt and will be measured.
If you are still considering your options and need inspiration, this booking is ideal.
Here, we go through:
Do you have an order ready for pick-up or a MOND item that needs alterations? This is the booking for you. Minor adjustments typically take 1-2 weeks.
Delivery Time:
Our suits have a standard delivery time of 6-8 weeks. We recommend ordering at least 10-12 weeks before use.
Express Delivery:
Need your suit sooner? We offer an express option with a 3-week delivery for an additional fee.
Alterations:
Small alterations after delivery take 1-2 weeks.
Booking:
Make sure to book the right time so we can provide you with the best service and avoid unnecessary delays
Although walk-ins are welcome, we always encourage you to schedule an appointment. This way, we are able to guarantee you our full attention.An appointment for measuring and design takes about one hour, in which you will be
scanned, fitted and discuss your personal preferences with your clothier. Style and preferences are as unique as body measurements, and in order to understand all there is to know about you, we want to be able to give you our full attention.
To ensure a smooth experience for all customers, please arrive on time—neither too early nor too late. If you are more than 20–30 minutes late, we may need to reschedule your appointment. Arriving on time helps us provide the best service possible. Thank you for your cooperation!
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